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-No Return authorizations are necessary for shoes -Handbags and jewelry are considered final sales and will not be exchanged or refunded. -Returns must be received back within thirty (30) days of the date received -All items must be in the original, unworn, re-salable condition. -Merchandise with manufacturing defects will be replaced, or refunded at our discretion. -If merchandise is sent back as a return in unacceptable, or non-resalable condition we are not responsible for return shipping. -If merchandise is refused at delivery we are not responsible for return shipping. The exact amount of the return shipping cost will be deducted from the total amount of your refund. -Merchandise must be returned in the original shoe box with a copy of your shipping notice, order confirmation, or packing slip. -Please use an outer carton to ship back returns. We are unable to re-sell shoes that have taped and damaged boxes. A fee of up to $10 will be deducted from returns that have taped boxes. Bida Shoes does not offer exchanges, instead please place a new order.